Availability you can act on.

Each availability status has a clear meaning and is confirmed on your quote.

Availability states

Four states, each with one meaning.

Each state tells you what it means and what to do next.

Availability states, their meaning and what you can do
State	What it means	What you can do
Available to request	The line is on the validated range and open for requests. The account team reviews each request before it is added to a quote.	Add it to your quote request. You commit to nothing until the quote comes back confirmed.
Confirmed on quote	The account team has checked this line against your quantity before issuing the quote.	Accept the quote if the confirmed line and quantity are right.
Awaiting stock date	The line is expected back. When a date is known we show it, and until then we say we do not know.	Ask us to tell you when the date lands, or move the quantity to another line.
Not available, substitute offered	We cannot supply the line as requested. Where a sensible alternative exists, it is offered as a separate labelled line.	Accept or decline each substitute. We send a substitute only after you accept it.

The formal quote records what was confirmed before you accept.

Substitutions

Any alternative arrives on your quote as its own labelled line, and you decide per line.

Substitution line · illustrative example Quote reference · 14:06

Illustrative example for illustration. On a real quote the substitute shows its own EAN, pack size, VAT treatment and price before you decide.

Claims process

Report shortages, damage or picking errors using the contact details on your order. The applicable claims process is shown with the accepted order.

Coming soon Claims timeframes and evidence requirements are confirmed with each accepted order.

Tell us what you operate and where. The account team will confirm whether we can serve you.